This manager needs to address tardiness — without tears. Editor’s note: Inc.com columnist Alison Green answers questions about workplace and management issues — everything from how to deal with a micromanaging boss to how to talk to someone on your team about body odor. A reader writes: I have a new salaried staff member who […]
More than ever, employees are confused on how to dress for work. They shouldn’t be. First impressions are unavoidable. You can spend a long time trying to convince others of your qualities, but you’ll have a difficult time being perceived as genuine if your appearance doesn’t sync with the values you’re trying to express. The […]
Customer service. Insurance industry. If these two concepts don’t seem like they go together, maybe you haven’t thought it through. As a customer service consultant, I’ve long felt that the insurance industry has specific features that make customer service—or “client service,” if you prefer–essential for success. First, there’s the intangible nature of the insurance product. Insurance expenditures are, if […]
How do we keep our vision focused to make sure we’re still pursuing the right dream? Here’s how. Whenever we get in slumps, it can feel like there’s no viable place to take our passion or our drive. It can feel like what we want to do doesn’t really matter–even when we take on everything […]
Less than half of companies worldwide even have a website. There is a lot of demand for what you know. The consulting industry is a $39-billion-dollar-a-year opportunity for entrepreneurs but it’s pretty untapped. All over the world there are companies willing to pay you for sharing the knowledge you have acquired building your business but there isn’t […]