When a customer complains to you about your customer service or another aspect of your operation, think of it as catching a lucky break, even though it doesn’t feel that way. I know it’s uncomfortable to hear a customer complain, to know that you’ve given that customer a reason to complain, but there’s cause to be grateful when a […]
Here’s a scary number: Social psychology expert Jerald Jellison estimates that we are lied to as many as 200 times per day. That isn’t all by email, of course, but plenty of it may be — and even the smallest false details can impact the productivity and financial success of a business. Knowing how to […]
Does your work environment meet the needs of both extroverts and introverts? Not everyone will be comfortable in the same spaces. This article by David K. Williams covers why it’s important to provide for everybody’s needs: It’s time to throw stereotypes out the door. Seven months ago I wrote a column about how problems arise when we […]
Including financial literacy classes in high school curricula is one of the most important things we can do to ensure that young people are able to make sound financial decisions. Investopedia reports on the state of financial literacy education in all 50 states in this article: Financial literacy is the ability to use knowledge and […]
Certain financial errors can lead to some serious cash flow problems if you aren’t careful. Every entrepreneur and business owner will make a few financial mistakes during their journey. Those who aren’t savvy in accounting often overlook the need to brush up on their financial IQ. Truth is, these little financial errors can lead to […]
Filing for bankruptcy is the last resort in personal finance – the rope thrown to someone stuck in a quicksand of debt. Drowning in debt is as serious as it sounds, but declaring bankruptcy is no easy out – it carries serious consequences. These consequences include increased difficulty in securing loans, apartments, cars, insurance and […]
Wondering how to deal with that difficult person at work? This article by Dr. Travis Bradberry at TalentSmart has some great advice: Difficult people defy logic. Some are blissfully unaware of the negative impact that they have on those around them, and others seem to derive satisfaction from creating chaos and pushing other people’s buttons. Either […]
It’s easy to have your head in the sand, and missing the beginning signs of trouble can cause huge problems later on. If you can identify potential problem areas in the workplace before they boil over, not only will work be a much more enjoyable place, but it will be a more productive one, too. […]
Succession is not the end. Many business owners love what they do and cannot imagine a life without their enterprise intricately involved in their day to day cadence. Family businesses comprise two-thirds of global businesses, account for 70-90% of GDP, 50-80% of jobs, and 85% of start-ups are funded by family enterprises according to the […]
Nix these habits and spring-clean your life. Part of the secret to success for a global business consultant is to be organized. Different countries, multiple time zones, and a myriad of clients and cultures mean it can be pretty easy to get mixed up and miss important appointments. And, admittedly, I did so once in […]