This manager needs to address tardiness — without tears. Editor’s note: Inc.com columnist Alison Green answers questions about workplace and management issues — everything from how to deal with a micromanaging boss to how to talk to someone on your team about body odor. A reader writes: I have a new salaried staff member who […]
More than ever, employees are confused on how to dress for work. They shouldn’t be. First impressions are unavoidable. You can spend a long time trying to convince others of your qualities, but you’ll have a difficult time being perceived as genuine if your appearance doesn’t sync with the values you’re trying to express. The […]
Customer service. Insurance industry. If these two concepts don’t seem like they go together, maybe you haven’t thought it through. As a customer service consultant, I’ve long felt that the insurance industry has specific features that make customer service—or “client service,” if you prefer–essential for success. First, there’s the intangible nature of the insurance product. Insurance expenditures are, if […]
How do we keep our vision focused to make sure we’re still pursuing the right dream? Here’s how. Whenever we get in slumps, it can feel like there’s no viable place to take our passion or our drive. It can feel like what we want to do doesn’t really matter–even when we take on everything […]
Less than half of companies worldwide even have a website. There is a lot of demand for what you know. The consulting industry is a $39-billion-dollar-a-year opportunity for entrepreneurs but it’s pretty untapped. All over the world there are companies willing to pay you for sharing the knowledge you have acquired building your business but there isn’t […]
The smartest money management tactics are well known and proven but few business owners apply all of them. For the first time ever, there is data to clearly illustrate seven financial habits of highly effective small business owners. Based on a comprehensive study of 1,700 small business owners in the U.S., fewer than one in four owners of small […]
Former Google exec Kim Scott provides a rare look behind the scenes. Being a manager at Google is a bit different from being a manager anywhere else. That’s because the company makes nearly all decisions by consensus, explains Kim Scott, the bestselling author of Radical Candor: Be a Kickass Boss Without Losing Your Humanity. Scott […]
Have you ever had self-doubt, even though everyone around you thought you could do the job? Or have you ever felt you were in over your head, but there was no one to confide in because it was expected that you knew what you are doing? Surely you couldn’t tell anyone—because you’d lose respect. Bob, a […]
People and process are more important to your success than that idea that you’re in love with. Some years ago, I had an idea so strong in my mind, I had a dream location and a dream demographic. I was convinced it was a unique idea. No way anyone has ever thought of this business model […]
Millennials face financial barriers when trying to start a business, including higher student loan debt and lower starting wages than previous generations. These challenges, cited in a 2016 survey by business services firm EY and policy organization Economic Innovation Group, are making it difficult for young people to become entrepreneurs. Less than 2% of Millennials were […]