How to Talk to a Chronically Late Employee

This manager needs to address tardiness — without tears. Editor’s note: Inc.com columnist Alison Green answers questions about workplace and management issues — everything from how to deal with a micromanaging boss to how to talk to someone on your team about body odor. A reader writes: I have a new salaried staff member who […]

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Customer Service And The Insurance Industry: Best Practices We All Can Learn From

Customer service. Insurance industry. If these two concepts don’t seem like they go together, maybe you haven’t thought it through. As a customer service consultant, I’ve long felt that the insurance industry has specific features that make customer service—or “client service,” if you prefer–essential for success.  First, there’s the intangible nature of the insurance product.  Insurance expenditures are, if […]

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4 Reasons to Add Consulting to Your List of Services

Less than half of companies worldwide even have a website. There is a lot of demand for what you know. The consulting industry is a $39-billion-dollar-a-year opportunity for entrepreneurs but it’s pretty untapped. All over the world there are companies willing to pay you for sharing the knowledge you have acquired building your business but there isn’t […]

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3 Ways To Overcome Self-Doubt

Have you ever had self-doubt, even though everyone around you thought you could do the job? Or have you ever felt you were in over your head, but there was no one to confide in because it was expected that you knew what you are doing? Surely you couldn’t tell anyone—because you’d lose respect. Bob, a […]

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3 smart business ideas for Millennials in 2017

Millennials face financial barriers when trying to start a business, including higher student loan debt and lower starting wages than previous generations. These challenges, cited in a 2016 survey by business services firm EY and policy organization Economic Innovation Group, are making it difficult for young people to become entrepreneurs. Less than 2% of Millennials were […]

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