‘I Hate Your Customer Service (But I’ll Never Tell You That)’

When a customer complains to you about your customer service or another aspect of your operation, think of it as catching a lucky break, even though it doesn’t feel that way. I know it’s uncomfortable to hear a customer complain, to know that you’ve given that customer a reason to complain, but there’s cause to be grateful when a […]

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See Where Your State Ranks in Financial Literacy

Including financial literacy classes in high school curricula is one of the most important things we can do to ensure that young people are able to make sound financial decisions. Investopedia reports on the state of financial literacy education in all 50 states in this article: Financial literacy is the ability to use knowledge and […]

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Federal Reserve raises interest rates for first time in a year

WASHINGTON — The Federal Reserve has raised a key interest rate in response to a strengthening U.S. economy and expectations of higher inflation, and it foresees three more rate hikes in 2017. The Fed’s move will mean modestly higher rates on some loans. The Fed doesn’t directly affect rates on auto and student loans. But […]

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