Avoid Decision-Making Mistakes – Start A Decision Log

Do you see any of these decision-making problems at your work? Decisions take too long. Decisions don’t involve the right people. Decisions are not data-driven. Decisions are not communicated consistently. Decision execution fails from poor follow-through. If so, you not alone. Decision-making mistakes and inefficiencies happen again and again in business, damaging 20% of manager […]

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How to Talk to a Chronically Late Employee

This manager needs to address tardiness — without tears. Editor’s note: Inc.com columnist Alison Green answers questions about workplace and management issues — everything from how to deal with a micromanaging boss to how to talk to someone on your team about body odor. A reader writes: I have a new salaried staff member who […]

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Customer Service And The Insurance Industry: Best Practices We All Can Learn From

Customer service. Insurance industry. If these two concepts don’t seem like they go together, maybe you haven’t thought it through. As a customer service consultant, I’ve long felt that the insurance industry has specific features that make customer service—or “client service,” if you prefer–essential for success.  First, there’s the intangible nature of the insurance product.  Insurance expenditures are, if […]

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